by Timi | May 20, 2023 | Barriers, Canadians with Disabilities Act, Company Culture, Employing People with Disabilities, Physical Barriers, Physical Disabilities
Learn about the steps required to meet the accessible customer service standard by creating a policy and a plan to train staff on how to serve people with disabilities. Overview The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is the law that sets...
by Timi | May 8, 2023 | Accessible Retail, Company Culture, Customer Service, Physical Disabilities
A smart business strives to appeal to as many customers as possible and customers with disabilities love to shop and spend money as much as the next guy. There are over 48.9 million living with a disability in the U.S. Taking notice and appreciating our buying-power...
by Timi | Mar 19, 2023 | Employing People with Disabilities, Physical Disabilities
Businesses need to strive for more than accessibility. They need to work at being more welcoming to people with disabilities. July is Disability Pride Month. The latest annual Disability Equality Index Report on disability inclusion at major corporations jus came out....
by Timi | Nov 13, 2022 | Employing People with Disabilities, Employment, Mental Health Disabilities, Physical Disabilities, Types of Disabilities
A TikToker by the name of Bailey went viral after shedding additional light on a trending story involving a Wendy’s employee who has down syndrome. The employee, Dennis Peek, has allegedly worked at the same Stanley, North Carolina, Wendy’s franchise for...
by Timi | Oct 1, 2022 | Accessible Communities, Accessible Entrances, Accessible Parking, Accommodations, Communication Disabilities, Customer Service, Employing People with Disabilities, Mental Health Disabilities, Physical Disabilities, Service Animals, Types of Disabilities
The customer experience is considered the top priority for restaurant owners. In designing your restaurant, you should keep in mind its accessibility for everyone. Disabled guests who dine in with their friends and families should be as comfortable and welcomed as...
by Timi | Sep 21, 2022 | Accessible Entrances, AODA Compliance, AODA Standards, AODA Training, Autism, Autism Spectrum Disorder, Customer Service, Disability Statistics, Invisible Disabilities, Physical Disabilities, Service Animals
The function of a service animal is no different than a cane or a wheelchair — while there is often a deep bond with their handler, they are there to assist with challenges that the handler faces. “Service dogs should be treated no differently than you would treat a...
