by Timi | Feb 28, 2024 | Accessible Documents, Accessible Retail, AODA Compliance, AODA Standards, Customer Service, Information & Communications
In today’s dynamic and interconnected world, businesses are awakening to the realization that inclusive marketing is not merely a strategic choice but an imperative. As our societies become more diverse and globalized, organizations are recognizing the...
by Timi | Nov 22, 2023 | Accessible Transportation, Air Travel, Canadians with Disabilities Act, Customer Service, Physical Disabilities, Transportation
Transport minister says airline must present a plan to address treatment of passengers with disabilities Canada’s Minister of Transport Pablo Rodriguez said Air Canada representatives must present a plan to improve the experiences of people with disabilities on...
by Timi | May 8, 2023 | Accessible Retail, Company Culture, Customer Service, Physical Disabilities
A smart business strives to appeal to as many customers as possible and customers with disabilities love to shop and spend money as much as the next guy. There are over 48.9 million living with a disability in the U.S. Taking notice and appreciating our buying-power...
by Timi | Nov 20, 2022 | Customer Service, Information & Communications, Websites
The internet belongs to everyone — but not everyone enjoys equivalent access. According to a 2021 report from WebAIM, 97.4% of the top one million websites had accessibility issues on their homepages. Web accessibility refers to the practice of making digital content...
by Timi | Oct 1, 2022 | Accessible Communities, Accessible Entrances, Accessible Parking, Accommodations, Communication Disabilities, Customer Service, Employing People with Disabilities, Mental Health Disabilities, Physical Disabilities, Service Animals, Types of Disabilities
The customer experience is considered the top priority for restaurant owners. In designing your restaurant, you should keep in mind its accessibility for everyone. Disabled guests who dine in with their friends and families should be as comfortable and welcomed as...
by Timi | Sep 21, 2022 | Accessible Entrances, AODA Compliance, AODA Standards, AODA Training, Autism, Autism Spectrum Disorder, Customer Service, Disability Statistics, Invisible Disabilities, Physical Disabilities, Service Animals
The function of a service animal is no different than a cane or a wheelchair — while there is often a deep bond with their handler, they are there to assist with challenges that the handler faces. “Service dogs should be treated no differently than you would treat a...
