“Trish was the accessibility consultant working with a company we hired to produce educational videos on a number of accessibility topics. She was very knowledgeable and responsive to our input. We ended up with a great product that informs people how to interact with persons with disabilities in appropriate, respectful ways.”

~ Tracy Odell, Director, Accessibility Program Design and Delivery, Ontario Ministry of Government Services

Changing Paces was the first Disability Awareness Training Firm in Ontario to have developed, tested and implemented an Accessible Customer Service Training program.

This training program, appropriately titled “PEOPLE FIRST, was developed by TRISH ROBICHAUD in response to the AODA and the Customer Service Standard’s training requirement and has been highly regarded across the province by countless municipalities, private sector companies as well as non-profit organizations alike.

Changing Paces’ facilitators are people with disabilities, caregivers or professional advocates, people living & breathing the content in the full scope of their lives.  We feel that there is no better expertise to be found on the topic of disability awareness/accessibility than that of a subject matter expert (SME) who is bringing personal, authentic perspective to the content.

A person living with disability bringing their own life experiences to the training provides a perspective based in reality that in turn deeply enhances the learning opportunity for the trainees.


headshot of Trish RobichaudTRISH ROBICHAUD

Trish is a Disability Awareness Coach, Author, Facilitator, Advocate & Motivational Speaker who lives with multiple sclerosis, heart disease and bipolar disorder.  She is Owner and Founder of Changing Paces & People First 4 AODA.

Trained in the facilitation of adult education, support counselling, self-advocacy, social action and life skills, Trish has been providing coaching, counselling and advocacy support to people with chronic illness or disability for well over two decades.   She has been facilitating disability awareness training for over 10 years.

Trish was the keynote speaker for the accessibility conference hosted by Ontario Public Service’s Diversity Office of the Ministry of Government Services in May 2009.  She served on the York Region Accessibility Advisory Committee from 2003 to 2010, finishing her 2nd term as Vice-Chair.

Recognized by the MS Society of Canada in 2004 as their top volunteer in Ontario, Trish went on to be honoured as their top volunteer in Canada as well that year. This after having founded and served her local chapter for 14 years.

In January 2013 Trish served as an expert panelist for Justice Canada’s webcast presentation in celebration of the International Day of Persons with Disabilities

Her services include but are not limited to change-inspiring workshops, motivational talks, accessibility program development and providing her subject matter expertise on a variety of accessibility-focused projects.

Trish’s unique background, together with her natural flair for facilitation, leadership and humour, positions her as an appropriate choice to ensure a dynamic educational experience or motivational event for your organization.


Janice has private and public sector experience in the government, broader public sector and charitable sectors and in Human Resources at an Ontario provincial operational enterprise. She has also taught part-time for York University/Seneca College in the Human Resources and Fire Services program. Her background also includes diverse committee experience. (WSIB, local hospital Board, PAO, IAPA and AODA, Ministry of Health & Long Term Care Citizen Council).

Janice has been responsible for a decrease in human rights complaints, conducting investigations and preparing reports and recommendations.  The cases she has handled have included sensitive employee relations and human rights issues and have demonstrated the use of conflict resolution and effective mediation skills at bargaining and grievance sessions.

Janice has designed and implemented successful human rights / antibullying programs, and has delivered numerous leadership training sessions. As well, she has significant experience dealing with modified work and accommodation issues, and hiring staff to work with vulnerable clients.

She has extensive knowledge of the Human Resources function across complex groups and a passion for role modeling leadership and productivity and developing talent.

Janice’s interests include not surprisingly, human rights issues, family of course, some volunteer work, caring for rescue animals and most importantly, hockey she still plays mini sticks with her grandson.


Some of our CLIENTS include:

Curriculum Services Canada

curriculum services canada logoIn 2010, Trish Robichaud was contracted by Curriculum Services Canada to provide subject matter expertise on the development of a series of accessibility videos for the Ministry of Government Services.  Trish developed the content, created storyboards and wrote the scripting for six videos on accessible documents, interacting with people who are deaf, blind, using a support person or a service animal.

Three60 Communications

360 Communications logoIn 2010, Trish Robichaud was contracted by Three60 Communications to provide subject matter expertise on the development of an accessibility video for the Ministry of Government Services.  Trish developed the content, created storyboards and wrote the scripting for a video covering considerations for creating “quiet” rooms at Ontario Public Service workplaces.

Ministry of Government Services

Ontario Ministry of Government Services logoTrish Robichaud was recruited to deliver the keynote address for the Ministry’s Accessibility Expo held at Queen’s Park in 2009.  Her presentation featured an inspirational speech titled “Accessibility Empowers All”. Delegates included 300 representatives from across the Province who work on accessibility efforts within their own Ministries.



remedyblox logoRemedyBlox provides risk-based training and situational risk management services. Changing Paces recommends and cross-promotes with RemedyBlox. Contact info@remedyblox.com or visit them online at www.RemedyBlox.com.



Our PARTNERS have included:

Canadian Management Centre

Canadian Management Centre logoCMC has been one of the leading Canadian corporate training firms since 1963 and are a Vendor of Record for the Ontario Public Sector and the Broader Public Sector.  They contracted Changing Paces to be their exclusive service provider of Accessible Customer Service Training.


Association of Municipal Managers, Clerks & Treasurers of Ontario

Assoc of municipal mgrs clerks and treasurers of ont logoAMCTO is the industry leader in designation training for senior municipal management  They contracted Changing Paces to be a service provider of Accessible Customer Service Staff Training for municipalities across the province.


March of Dimes

March of Dimes Canada logoBeing the largest community-based rehabilitation and advocacy organization for people with physical disabilities in the province, they partnered with Changing Paces to deliver Accessible Customer Service Training in northern Ontario.


Ministry of Community Safety & Correctional Services, Emergency Management Ontario

emergency management ontario logoTogether with ministry staff, Trish Robichaud planned, hosted, facilitated and recorded a series of interviews on emergency preparedness for people with disabilities.



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