by Timi | Sep 21, 2022 | Accessible Entrances, AODA Compliance, AODA Standards, AODA Training, Autism, Autism Spectrum Disorder, Customer Service, Disability Statistics, Invisible Disabilities, Physical Disabilities, Service Animals
The function of a service animal is no different than a cane or a wheelchair — while there is often a deep bond with their handler, they are there to assist with challenges that the handler faces. “Service dogs should be treated no differently than you would treat a... 
by Timi | Aug 6, 2022 | Accessible Transportation, Air Travel, Customer Service, Physical Disabilities, Support Persons, Transportation, Uncategorised, Visual Disabilities
Airports are becoming increasingly accommodating towards passengers with disabilities, often with the help of technology. From virtual reality to automation, Varsha Saraogi lists the initiatives that airports implemented in 2019 to help make air travel an easier... 
by Timi | Jul 29, 2022 | Accessible Transportation, Air Travel, Canadian Transport Agency, Customer Service, Physical Disabilities, Transportation, Visual Disabilities
“We are saving up to travel in our golden years” is a common saying. So many times, upon retirement, when folks sell their homes, is often when they have the time and money for travel. Let’s take a glance at the process. When it comes to booking a flight a computer... 
by Trish Robichaud | Jul 3, 2020 | Accessible Transportation, Air Travel, Customer Service, Physical Disabilities, Service Animals, Support Persons, Transportation, Visual Disabilities
New rules for the disabled travel industry! I just had to share… Trish:-) New rules aimed at making travel within Canada safer and more accessible for people with disabilities mark a welcome step forward but don’t yet go far enough to removing long-standing... 
by Trish Robichaud | Jun 1, 2020 | Accessible Employment, Business Case for Accessibility, Customer Service, Disability Statistics
Why is becoming disability inclusive an opportunity? Making your business accessible to people with disabilities is simply good business. Accessibility and inclusion ARE the law, but here’s what you may not realize… Studies have shown for some time now that... by Trish Robichaud | Nov 15, 2016 | Accommodations, All, Barriers, Customer Service, Education, Environmental, Government Publications, Information & Communications, Integrated Standards Regulation, Invisible Disabilities, Physical Barriers, Physical Disabilities, Press Release, Public Spaces, Systemic Barriers, Visual Disabilities, Websites
The U.S. Access Board has released new chapters of its online guide to accessibility standards under the Americans with Disabilities Act and the Architectural Barriers Act. This guide features a series of technical bulletins covering requirements for accessible routes...