by Timi | Mar 1, 2025 | Company Culture, Customer Service
Customer support is the team of people who help customers with a company’s products or services. Learn what it is, why it’s important — and how the pros do it. Customer support is having a moment. In a highly competitive, digital-first world, providing...
by Timi | Sep 27, 2024 | Company Culture, Customer Service, Employment, Systemic Barriers
In today’s fast-paced and ever-changing corporate world, Corporate Social Responsibility (CSR) has become more critical than ever. Companies are beginning to understand that being socially responsible isn’t just about satisfying shareholders; it’s about taking care of...
by Timi | Feb 28, 2024 | Accessible Documents, Accessible Retail, AODA Compliance, AODA Standards, Customer Service, Information & Communications
In today’s dynamic and interconnected world, businesses are awakening to the realization that inclusive marketing is not merely a strategic choice but an imperative. As our societies become more diverse and globalized, organizations are recognizing the...
by Timi | Nov 22, 2023 | Accessible Transportation, Air Travel, Canadians with Disabilities Act, Customer Service, Physical Disabilities, Transportation
Transport minister says airline must present a plan to address treatment of passengers with disabilities Canada’s Minister of Transport Pablo Rodriguez said Air Canada representatives must present a plan to improve the experiences of people with disabilities on...
by Timi | May 8, 2023 | Accessible Retail, Company Culture, Customer Service, Physical Disabilities
A smart business strives to appeal to as many customers as possible and customers with disabilities love to shop and spend money as much as the next guy. There are over 48.9 million living with a disability in the U.S. Taking notice and appreciating our buying-power...
by Timi | Nov 20, 2022 | Customer Service, Information & Communications, Websites
The internet belongs to everyone — but not everyone enjoys equivalent access. According to a 2021 report from WebAIM, 97.4% of the top one million websites had accessibility issues on their homepages. Web accessibility refers to the practice of making digital content...
