by Timi | Mar 1, 2025 | Company Culture, Customer Service
Customer support is the team of people who help customers with a company’s products or services. Learn what it is, why it’s important — and how the pros do it. Customer support is having a moment. In a highly competitive, digital-first world, providing...
by Timi | Feb 27, 2025 | Accessible Transportation, Air Travel, Canadian Transport Agency, Transportation
Thursday marked one year since Air Canada’s introduction of its Hidden Disabilities Sunflower program. This saw the airline employing sunflower symbols that volunteers can use to signal a non-visible disability. The airline’s work towards disability access is...
by Timi | Feb 26, 2025 | Company Culture, Employment, Information & Communications
Numerous studies have shown that positive work cultures are more productive than those that aren’t. And while there are many benefits of remote work (buh-bye boring commute), some remote workers report feeling less satisfied with their sense of belonging. After...
by Timi | Feb 26, 2025 | Accessible Employment, Company Culture, Employing People with Disabilities, Employment, Systemic Barriers
As we work toward building a more equitable and just society, fostering an inclusive workplace culture has shifted from being an optional goal to an essential business priority. At the heart of this mission lies disability inclusion, a critical yet often...
by Timi | Jan 30, 2025 | Accessible Transportation, Barriers, Canadian Transport Agency, Invisible Disabilities, Physical Barriers, Public Spaces, Systemic Barriers, Transportation
Removing accessibility barriers to travel is a topic that is getting some much needed discussion. The Hidden Disabilities Sunflower program is an initiative aiming to help those with “invisible” or “hidden” disabilities — issues that may not be obvious during a...
