Increase Profits
by Welcoming Customers & Employees with Disabilities

~ Trish Robichaud

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Inclusion. Awareness. Training

It’s time we all come together to create a world accessible and inclusive for people of all abilities. We at Changing Paces believe that every person is an original and uniquely abled in their own way.

Changing Paces provides AODA accessibility training in Ontario to organizations across the province and accessible customer service across the globe. Come to Ontario’s top AODA accessibility training and disability awareness firm- and learn how disability inclusion is an OPPORTUNITY and not an obstacle.

Accessible Customer Service Training

Pioneers in Ontario to have developed and implemented the first AODA ACS training in Ontario.

Website Accessibility

‘accessiBe,’ an AI-powered solution that makes your website accessible on the fly.

Making Employment Accessible

Learn how to hire people with disabilities and about its impact on your bottom line.

Motivational speaking

Trish Robichaud, a multiple award-winning motivational speaker for over 15years.

Airline Disability Services Training

Empowering airline employees to offer an inclusive experience to travellers with disabilities.

BOOKS 5 hands holding colored hard cover books sky in background ROUND

Books on Topic

Books on topical issues. Indulge in the world of knowledge and wisdom to grow your confidence.

“Trish was great to work with; she met all deliverables and was open to suggestions regarding workshop layout and delivery. She was prepared and delivered the workshop in such a way that it was very easy to understand what was required of the attendees in order to be successful at the exercise.”

Township of Georgian Bay

“Engaging program delivered to the adult learner with compassion, understanding, and a generous dose of humour. Delivery methods ensure the training and information is retained. Overall, a very positive staff exercise.”

Accenture

“Trish delivered this ‘training’ in an interesting and engaging game (show) format. This awareness/training strategy gave our employees the opportunity to not only learn but participate in a fun way!

Trish is a very engaging and knowledgeable speaker in the area of corporate disability inclusion. She has creative methods for building awareness and sharing best practices. Trish is also very easy to work with and is open to modifying her training sessions to suit the workplace environment.”

Prosper Canada (formerly SEDI)

“Interactive discussion, well-led and summarized. Great insights and suggestions. We could have talked longer! Everyone was wonderfully engaged and feedback was positive! I hope to collaborate more in the future. Impact – from the heart, from experience and very positive and forward-looking.”

Make A Change Canada

“We have had the pleasure of having Trish present virtually for our organization on the topics of disability and workplace inclusion to our client groups and webinar guests. Trish showed the highest commitment in ensuring for the quality of her presentations and consideration for those in attendance. Trish left a real impression with our attendees, and I received several compliments on her message. She truly has an interesting and vast experience to share. What I also appreciate about Trish is her willingness to give back. She was a valued member of our industry roundtable during 2020 on the topic of success in work placements for individuals with diverse employment needs. Trish has also referred several employers to our organization leading to successful and rewarding work placements for people with disabilities. I highly recommend Trish to other organizations when looking for expertise on the important topic of workplace inclusion and a colleague that goes above and beyond with her outreach and connection.”

Anne-Marie Edgar
CEO at Make A Change Canada

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Our Motivation

Trish Robichaud, Founder & CEO shares her journey from harassment and discrimination to survival and solutions at a CUPE Ontario Human Rights Conference entitled “Speaking out for Equality: Stories of Courage”

CUPE ON 2017 Human Rights Conference

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Two marketing guys planning on a whiteboard

Large palette of hundreds of brown boxes of merchandise

Disabled Arab man in wheelchair doing presentation

Senior couple are buying a new bed and are paying at a desk with a sales clerk. They are deciding on the design with color swatches

Disability Inclusion

Whether it’s employment, procurement, marketing or customer service, it’s now more important than ever for your business processes to be inclusive to people with disabilities.

Why & How