Accessibility Policy

Changing Paces is committed to excellence in serving all customers including people with disabilities.

Our accessible customer service policies are consistent with the principles of independence, dignity, integration, and equality of opportunity for people with disabilities.

Changing Paces is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.

Changing Paces understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.

Changing Paces is committed to complying with both the Ontario Human Rights Code and the AODA.

Assistive devices

People with disabilities may use their personal assistive devices when accessing our goods or services.

Communications

We will communicate with people with disabilities in ways that take into account their disability.

We will work with a person with a disability to determine what method of communication works for them.

Notice of temporary disruptions

In the event of a planned or unexpected disruption to services for customers with disabilities, Changing Paces will notify customers promptly by email. This notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative services, if available.

Feedback process

Changing Paces welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.

Customers who wish to provide feedback on the way Changing Paces provides goods or services to people with disabilities can provide feedback by phone at 905-967-3014 or by email at [email protected]. Customers can expect to hear back with 2 business days.

Changing Paces will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

Notice of availability of documents

Changing Paces will notify the public that documents related to accessible customer service, are available upon request by posting a notice on our website at ChangingPaces.com.

Changing Paces will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.

Modifications to this or other policies

Any policies of Changing Paces that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.