PEOPLE FIRST Accessible Customer Service DIY Trainer’s Kit – digital version

PEOPLE FIRST Accessible Customer Service Train-the-Trainer - digital version

$397.00

This professionally developed, easy-to-use kit comes with everything you’ll need to bring your staff into compliance with the training mandates of the Accessibility Standards for Customer Service under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) without having to hire an accessibility consultant to come in to deliver the training for you. It also comes with up to three sessions with our AODA expert, trainer & coach, Trish Robichaud to support your implementation of the required training.

219 pages
ISBN 9780986745904

See further details below…

Description

Please follow and like us:
Facebook
Facebook
LinkedIn
RSS
Follow by Email

The kit includes:

  • Our PEOPLE FIRST ACS Staff Training, 32-slide PowerPoint (value $495),
  • Our PEOPLE FIRST ACS Staff Training36-page Guidebook (value $45 – which is the handout for your workshop participants),
  • Up to three 40-minute phone consultations with AODA Expert, Trish Robichaud, to support you in the development of your organization’s training plan (value $295).
  • Our PEOPLE FIRST ACS Train-the-Trainer, 10-module, 219-page Trainer’s Manual (value $1,595), complete with:
    • Content on appropriate language and attitude for referring to and interacting with people with disabilities,
    • A good look at the relevant accessibility legislation,
    • Explanations of the 6 general types of disabilities and the 4 types of barriers,
    • Accommodation strategies and customer service tips related to each type of disability,
    • Direction on the “Art of Adult Education Facilitation“,
    • Tips for interacting with people who have service animals or support persons,
    • A general understanding of assistive devices and assistive technologies,
    • An overview on communication disabilities, communication barriers and customer service tips for each,
    • A “tickle-truck” of practical resources that includes everything from a facilitator’s shopping list, a pre-workshop checklist and multiple exercise instructions to review cards, a workshop evaluation form and a participant certificate, and
    • A lengthy list of online resources and tools for further developing the facilitator’s comfort level with the content, the legislation and the collection of supports.

Total value over $2,500 – Priced at $397.

Click here if you’d prefer the PRINT VERSION of this kit.

Please follow and like us:
Facebook
Facebook
LinkedIn
RSS
Follow by Email