About

Changing Paces was the first Disability Awareness Training Firm in Ontario to have developed, tested and implemented an Accessible Customer Service Training program.

This training program was developed by TRISH ROBICHAUD in response to the AODA and the Customer Service Standard’s training requirement and has been highly regarded across the province by countless municipalities, private sector companies as well as non-profit organizations alike.

Changing Paces’ facilitators are people with disabilities, caregivers or professional advocates, people living & breathing the content in the full scope of their lives. We feel that there is no better expertise to be found on the topic of disability awareness/accessibility than that of a subject matter expert (SME) who is bringing a personal, authentic perspective to the content.

A person living with disability bringing their own life experiences to the training provides a perspective based on the reality that in turn deeply enhances the learning opportunity for the trainees.

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Use the link below to book some time for us to talk about your accessibility needs

CUPE ON 2017 Human Rights Conference AUDIO

Trish Robichaud shares her journey from harrassment and discrimination to survival and solutions at a CUPE Ontario Human Rights Conference entitled “Speaking out for Equality: Stories of Courage”

Trish Robichaud
International Day of Persons with Disabilities
Ministry of Health & Long Term Care Citizen Council

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for Welcoming Customers, Job Seekers & Employees with Disabilities

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Use the link below to book some time for us to talk about your accessibility needs

RemedyBlox

Risk Mitigation Expert

RemedyBlox founder and CEO, Remedy Max, along with her team of subject matter risk mitigation experts deliver a host of educational programs, public presentations and support services to both the corporate sector and to members of the general public looking to enhance their core risk mitigation capacity against various social, situational and environmental risk exposures.

To learn more about Remedy Max’ credentials, field work experience in behaviour addiction recovery, domestic / narcissistic abuse prevention, and the contributions she has made for the past 20 years to promote public safety, security and wellness and strategies – please go to the RemedyBlox website.

Email Remedy Max

RemedyBlox logo - risk-based training & situational risk management services

Ontario Ministry of Government Services

Trish was the accessibility consultant working with a company we hired to produce educational videos on a number of accessibility topics. She was very knowledgeable and responsive to our input. We ended up with a great product that informs people how to interact with persons with disabilities in appropriate, respectful ways.

Ontario Ministry of Government & Consumer Services

Three60 Communications

In 2010, Trish Robichaud was contracted by Three60 Communications to provide subject matter expertise on the development of an accessibility video for the Ministry of Government Services. Trish developed the content, created storyboards and wrote the scripting for a video covering considerations for creating “quiet” rooms at Ontario Public Service workplaces.

Curriculum Services Canada

“In 2010, Trish Robichaud was contracted by Curriculum Services Canada to provide subject matter expertise on the development of a series of accessibility videos for the Ministry of Government Services.  Trish developed the content, created storyboards and wrote the scripting for six videos on accessible documents, interacting with people who are deaf, blind, using a support person or a service animal.”

Our Partner

CMC has been one of the leading Canadian corporate training firms since 1963 and is a Vendor of Record for the Ontario Public Sector and the Broader Public Sector. They contracted Changing Paces to be their exclusive service provider of Accessible Customer Service Training.

Canadian Management Centre

Our Partner

AMCTO is the industry leader in designation training for senior municipal management. They contracted Changing Paces to be a service provider of Accessible Customer Service Staff Training for municipalities across the province.

AMCTO logo 

Our Partner

Being the largest community-based rehabilitation and advocacy organization for people with physical disabilities in the province, they partnered with Changing Paces to deliver Accessible Customer Service Training in northern Ontario.

March of Dimes Logo 

Our Partner

Together with ministry staff, Trish Robichaud planned, hosted, facilitated and recorded a series of interviews on emergency preparedness for people with disabilities.

Ministry of Community Safety & Correctional Services, Emergency Management Ontario